Frequently Asked Questions
Everything you need to know about your Chairus experience.
How long will it take for my furniture to arrive?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy for home furniture?
We offer a 30-day return policy on all items in their original packaging. Please ensure the product is unassembled to qualify for a full refund, minus return shipping costs.
Do your chairs require assembly?
Most of our products require minimal assembly. Each shipment includes a comprehensive instruction manual and all necessary tools to help you set up your new furniture quickly.
Are the materials used in Chairus products sustainable?
We prioritize high-quality, durable materials including FSC-certified wood and eco-friendly fabrics to ensure our furniture is both beautiful and environmentally responsible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.
Do you offer a warranty on your furniture?
Yes, all Chairus products come with a one-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.